FAQs

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Our Jewelry

Why Simone in Bordeaux?

Simone for mother, grandmother, icon, woman, resilience, poetry.

Bordeaux for roots, authenticity, elegance and color: that of stone, sky, nature, ocean, wine and sun.

Simone in Bordeaux is a bit of all that at the same time.

But above all, Simone in Bordeaux is a story. That of Agnès, the founder, who created the brand during her period of resilience between her two triple negative breast cancers with a desire for color, a need to escape and create.

From this complicated period was born a brand of colorful, joyful and committed jewelry that she has since developed with Éric, early support and co-founder of the brand.

Simone in Bordeaux is therefore a story of women, of couples, of resilience, of sharing...

A story that has not finished being written.

How do I maintain my Simone jewelry in Bordeaux?

Your jewelry is precious, here are some tips for preserving it and making it last…

Even though our jewelry is made with quality materials, we recommend that you avoid contact with water, perfume, cosmetics and chemicals as much as possible. We advise you to wear them once your beauty treatment is finished.

Our jewelry is delivered in small cotton pouches, do not hesitate to put them back in their pouch in the evening when you go to bed, or when you go on a trip or on the move. They will thus be protected from light and humidity.

Clean them using a soft, dry cloth.

How to get to the Showroom in Bordeaux?

Do you want to come meet us and discover our collections?

We would be delighted to be able to welcome you to our showroom at 44 allées de Tourny, 33000 Bordeaux to discuss and present our collections.

We are open Monday to Friday (excluding public holidays in France), from 9:30 a.m. to 6:30 p.m. (metropolitan France times).

See you soon !

How do I choose my size correctly?

For our BRACELETS

To find out the size of your bracelets and help you, we offer two methods to carry out at home:

1- Print the document below in A4 format in full size at 100% scale. To do this, “right click” with your mouse or trackpad and “save image as…”

2- Place one of your bracelets on the measurer to find out your size.

If you do not have a bracelet, cut out the ruler on the measuring document to know your size.

MEASURER SIMONE IN BORDEAUX.pdf

For our RINGS

To find out the size of your fingers and help you, we offer two methods to do at home:

1- Print this attached pdf document in A4 format in real size at 100% scale. Place one of your rings on the ring sizer to find out your size.

2- If you do not have a ring, cut out the ruler on the ring sizer to find out your size.

Do not hesitate to contact our Customer Service via the contact form ; so that we can adapt the bracelet to your exact measurement beyond 18 cm if the model allows it.

MEASURER SIMONE IN BORDEAUX.pdf


Your jewelry is precious, here are some tips for preserving it and making it last.

Even though our jewelry is made with quality materials, we recommend that you avoid contact with water, perfume, cosmetics and chemicals as much as possible. We advise you to wear them once your beauty treatment is finished.

Our jewelry is delivered in recycled cotton pouches, do not hesitate to put them back in their pouch in the evening when you go to bed, or when you go on a trip or on the move. They will thus be protected from light and humidity.

Take care of your jewelry like you take care of yourself 💗

MY COMMAND

What payment method can I use?

Our payments are secure.

Payment for your purchases can be made by VISA, MASTERCARD, EUROCARD, AMEX, etc. bank card. You can also pay for your purchases via Paypal.

We also offer payment by bank transfer. Here is the brand information:

NAME OF THE BANK: CREDIT AGRICOLE AQUITAINE

IBAN: FR76 1330 6001 0723 1040 0586 154

BIC: AGRIFRPP833

Can I change my order or delivery address?

No modification of address, articles or other will be possible after processing your order.

However, do not hesitate to call us on 06 38 94 64 86 so that we can do what is necessary if there is still time.

I have not received the order confirmation email, what should I do?

Very often, the order confirmation email can be found in your spam folder.

If this is not the case, do not hesitate to write to us via the contact form.

DELIVERY
Do you deliver to France and Europe?

Absolutely, we ensure our deliveries all over the world. Delivery choices will be automatically offered to you in your basket depending on the shipping location.

How much is shipping ?
For France

Delivery costs differ depending on the shipping method chosen:

Chronopost 18 D+1:

- 0.25 to 1.5: €12.00

- 1.5 to 4.00: €14.00

- 4.00 to 6.5: €16.00

- 6.5 to 9: €17.00

- 9 to 11: €18.00

UPS Signature D+1:

- 0.25 to 1.5: €10.60

- 1.5 to 4.00: €11.60

- 4.00 to 6.5: €12.60

- 6.5 to 9: €13.60

- 9 to 11: €14.60

For Europe - Economy - D+2/+4

UPS signature (2 to 3 working days)

Belgium, Netherlands, Luwembourg

- 0.25 to 1.5: €12.60

- 1.5 to 4.00: €13.60

- 4.00 to 6.5: €14.60

- 6.5 to 9: €15.60

- 9 to 11: €16.60

Spain & Italy

- 0.25 to 1.5: €15.60

- 1.5 to 4.00: €13.60

- 4.00 to 6.5: €15.60

- 6.5 to 9: €16.60

- 9 to 11: €18.60

United Kingdom

- 0.25 to 1.5: €0.00

- 1.5 to 4.00: €0.00

- 4.00 to 6.5: €0.00

- 6.5 to 9: €0.00

- 9 to 11: €0.00

Chronopost signature (2 to 3 working days)

Germany

- 0.25 to 1.5: €11.60

- 1.5 to 4.00: €12.60

- 4.00 to 6.5: €13.60

- 6.5 to 9: €14.60

- 9 to 11: €15.60

Zone 3* & Switzerland

- 0.25 to 1.5: €15.60

- 1.5 to 4.00: €16.60

- 4.00 to 6.5: €19.10

- 6.5 to 9: €20.60

- 9 to 11: €22.60

Colissimo Signature (2 to 4 working days)

Area 4*

- 0.25 to 1.5: €18.60

- 1.5 to 4.00: €22.60

- 4.00 to 6.5: €33.60

- 6.5 to 9: €41.60

- 9 to 10: €44.60

- 11: €50.60

UPS Signature (2 to 3 business days)

Area 2

- 0.25 to 1.5: €12.60

- 1.5 to 4.00: €13.60

- 4.00 to 6.5: €15.60

- 6.5 to 9: €16.60

- 9 to 11: €17.60

Legend

*Zone 2: Austria, Ireland, Portugal, Denmark, Sweden

*Zone 3: Bulgaria, Croatia, East, Lit, Let, Hungary, Poland, Rep. Czech, Slovakia

*Zone 4: Bulgaria, Cyprus, Croatia, Finland, Iceland, Norway, Romania

How can I track my order?

When your package is shipped, you will receive an email confirming the shipment of your order with a tracking number that will allow you to follow it online.

After-sales service